Terms and Conditions

Introduction

These terms and conditions apply to the use of the website, springpromoprint.co.uk (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at springpromoprint.co.uk or by placing an order at Neobiz Technologies Ltd. Please refrain from using this Website if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By placing the order with us through the website, email, phone calls, or at our shop premises you accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.

We may update or vary our terms and conditions from time to time, so check for periodic changes.

Trading Details

When you order with us through this website, you are contracting with Neobiz Technologies Ltd. a limited liability company, incorporated in England. Please note, the law of England will apply to this contract.

Registered office:

Neobiz Technologies Ltd

87, Victoria Road, Ruislip Manor, Middlesex HA4 9BH

Email address: info@springpromoprint.co.uk

Telephone number: +44 1895622044

Company Registration No.: 06511116

Ordering

These apply to all orders placed through our website at www.springpromoprint.co.uk, phone calls, emails or at our shop premises in Ruislip Manor.

3.1 PRINTING AND ARTWORK
3.1.1 CMYK and ‘Spot’ Colours

Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee

3.1.2 Colour Variations

We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample must be supplied to us. Please note, we do not hold samples of previous work.

For uncoated stocks, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.

You can send colour match samples so that we could match them at the press. If you need to colour match more than one job, for each job you need to send separate colour match samples.

3.1.3 Proofs

We will print your artwork as you supply it. We do not proof read artwork, nor do we check artwork for date validity or expiration. Soft copy proofs will be emailed to you for approval. Please view all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved.

Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.

3.1.4 Bleed

There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed.

3.1.5 Alignment

In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.

3.1.6 Folds

When paper and card is folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticeable on lighter stocks. This is normal for folded paper and card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the paper and card is un-laminated.

3.1.7 Booklets

Booklets should be supplied in a PDF as portrait, single paged. They should not be created as spreads with registrations marks.

3.1.8

If there are inherent design flaws, we will NOT be held liable for the resultant flawed product.

Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasibility. If design review is required, it will attract an additional cost, which must be agreed before the order is placed.

3.1.9

For operational reasons we may at times need to upgrade paper weight to the next grammage available, we will never print on a lesser weight but upgrade the grammage.

3.2 DELIVERY

3.2.1 Delivery Dates

We will make every reasonable effort to meet the delivery or collection date as agreed. However, there are times, in a production environment, that we may be unable to meet our agreed delivery or collection date. Therefore, our delivery or collection dates are estimates, not guarantees. We do not accept responsibility for missed delivery or collection dates. We do not accept responsibility for loss suffered due to missed delivery or collection dates.

3.2.2 Turnaround Time (TAT)

Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of despatch or collection from Spring at Ruislip Manor. It is measured in working days.

The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs.

3.3 Any modification to a job instructed by a client to any member of Spring’s staff, or agreed by any member of Spring’s staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a director of Spring and will state explicitly which standard contractual terms are modified by agreement.

Claims

4.1 Notification Period

Any complaints arising from damaged, missing or short shipped orders should be reported to us within 3 working days. Any claims arising after this period will be rejected.

4.2 Damaged/Incorrect Goods

Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.

4.3 Quantity Variation

We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

Liability

5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property.

5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

Accounts

6.1 Payment Terms

Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.

6.2 Interest

We reserve the right to charge 8% interest per annum on all overdue accounts.

6.3 Legal Fees

All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.

6.4 Discounts

Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.

6.5 VAT

UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable. It may be the case that a job, for example, a leaflet, becomes VAT-able after the artwork has been supplied, for example, if it is a form. To comply with current legislation, we MUST add VAT in these cases after the order has been placed. You are liable for payment of VAT before the order can be processed.

Cancellations and Refunds

7.1 To cancel an order, you must email info@springpromoprint.co.uk requesting a cancellation. Cancellation is subject to the following:

7.1.1 If the job has been approved and subsequently cancelled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of £50 per set.

7.1.2 Where no fault exists on the part of Spring and a cancellation has been requested, where a refund has been agreed by Spring, it will be refunded less 3% credit card and administrative fees.

7.1.3 A cancellation fee may be charged where the job is cancelled at the client's request,

7.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

7.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

7.4 We reserve the right to credit your account if we deem a refund should be made

7.5 We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.

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